at Accor
Published June 23, 2022
Location Dubai, United Arab Emirates
Category Customer Service  
Job Type Full-time  



Raffles The Palm

Location Dubai, United Arab Emirates

Category Food & Beverage



Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.


When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.




To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.




Supervise and oversee the operation/section to maintain service standards

Check on employees’ discipline, grooming standards and punctuality

Check on guests’ satisfaction levels and properly handle feedback and follow-up

Perform opening and closing duties as assigned

Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees

Assist in employees’ development, counselling and resolving staff conflict

Report any complaints, incidents or any other irregularities to Management

Ensure that operating equipment is maintained and service and storage areas are kept safe and clean

Help minimize waste, neglect, breakages and mishandling of supplies and equipments

Carry out light cleaning and maintenance of the pantry area

Monitor quality of food and beverage products in every order

To ensure that guests receive the attention and service they require

Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager

To motivate, coach and project a positive attitude at all times

Help manage employees’ performance appraisals and performance logs

Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.

Carry out any other duties as and when assigned by the Management of the Hotel

Assist other Food & Beverage Outlets in their operations within peak times when needed



Excellent reading, writing and oral proficiency in English

Experienced in all aspects of restaurants service

Must be well-presented and professionally groomed at all times

Excellent leader and trainer with solid motivational and teamwork skills

Attention to detail and strong interpersonal skills to deal with diverse staff



Hotel Restaurant Management graduate



Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment


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